Shipping policy
Last updated: October 15, 2026
This policy explains where we ship, how long orders take and what shipping costs. The same rates and conditions shown here are applied at checkout.
Order processing
- Orders are processed within 1–3 business days (Monday to Friday, excluding US public holidays).
- Orders placed on weekends or holidays begin processing the next business day.
- As soon as your order ships, we email you a tracking link.
Shipping rates
| Method | Cost |
|---|---|
| Standard Shipping, order total under $70 | $7.95 |
| Standard Shipping, order total $70 or more | Free |
| Express Shipping (optional) | $14.95 |
All prices are in US dollars. The $70 free-shipping threshold is based on the order total after discounts, before shipping and taxes. The same rates apply to every country we ship to.
Delivery times
| Destination | Processing | Standard delivery after shipping | Total estimated time |
|---|---|---|---|
| United States | 1–3 business days | 6–9 business days | 7–12 business days |
| International (countries listed below) | 1–3 business days | 8–15 business days | 9–18 business days |
Express Shipping is handled with priority; the estimated delivery date for your address is shown at checkout. Delivery times are estimates and can be affected by carrier delays, customs and peak seasons.
Countries we ship to
United States, Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates and United Kingdom.
If your country is not listed, we are not able to deliver there yet and it will not be available at checkout.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices or shipping rates and are the responsibility of the recipient.
Address accuracy
Please check your shipping address at checkout. If you notice a mistake, email us right away; we can update the address any time before the order ships.
Lost, delayed or damaged packages
If your tracking has not updated for 10 business days, your package shows as delivered but you have not received it, or it arrives damaged, email us at support@comfywarm.com within 30 days of the estimated delivery date. We will work with the carrier and send a free replacement or a full refund.
Returns
See our Return & Refund Policy for return windows and free prepaid return labels.
Contact
Comfy Warm
30 N Gould St, Sheridan, WY 82801, United States
Email: support@comfywarm.com
Phone: +1 307-533-2334