Refund policy
Last updated: October 15, 2026
We want you to love what you ordered from Comfy Warm. If you don't, this policy explains exactly how returns and refunds work. The return window depends on the product.
Return windows at a glance
| Product | Return window | Condition | Return shipping |
|---|---|---|---|
| ComfyWarm Wearable Heated Blanket | 90-night trial, starting on the delivery date | May be used and washed. Return it complete, with the controller and power adapter. | Free. We email you a prepaid return label. |
| The Dreamer Blanket | 30 days from the delivery date | Clean and undamaged. | Free. We email you a prepaid return label. |
| Waterproof Lovers Blanket | 30 days from the delivery date | Clean and undamaged. | Free. We email you a prepaid return label. |
The 90-night trial applies only to the ComfyWarm Wearable Heated Blanket. All other products have a 30-day return window.
How to start a return
- Email support@comfywarm.com within your return window with your order number and the item(s) you want to return. A reason is welcome but not required.
- Within 2 business days we reply with a prepaid return label and packing instructions. Returns go to our returns address in the United States shown on the label.
- Pack the item, attach the label and drop it off with the carrier. Please send it within 14 days of receiving the label.
Items sent back without first contacting us, or to an address other than the one on our label, may not be processed.
Refunds
- Once your return arrives, we inspect it and issue the refund within 5 business days.
- Refunds go back to your original payment method. Your bank or card issuer may take another 5–10 business days to show it.
- You receive a full refund of the price you paid for the returned item(s), including any shipping fee you paid on the order. There are no restocking fees.
- Bundles: if you return part of a multi-blanket bundle, we refund the amount you actually paid for the returned unit(s), based on the discounted bundle price.
- Free gifts (such as the travel and storage bag or the digital bundle) do not need to be returned and are never deducted from your refund.
We will email you when your refund has been issued.
Exchanges
Want a different color or size? Email us within your return window. We will send a prepaid label for the original item and ship the replacement once it is on its way back. If the new item costs more, we will send you a payment link for the difference; if it costs less, we refund the difference.
Damaged, defective or wrong items
If your order arrives damaged, defective, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a free replacement or a full refund, at your choice. In some cases we will not need the item back.
1-year limited warranty
All of our blankets carry a 1-year limited warranty from the delivery date, in addition to the return windows above:
- ComfyWarm Wearable Heated Blanket: covers the heating elements, wiring, controller and power adapter. If any of them fail during normal use, we replace the blanket free of charge.
- The Dreamer Blanket and Waterproof Lovers Blanket: covers the fabric, seams and stitching against manufacturing defects.
The warranty does not cover damage from misuse, accidents, cuts or burns, not following the care instructions, or normal wear. To make a warranty claim, email us with your order number, a description of the problem and a photo or short video.
Non-returnable items
- Digital products and gift cards.
Cancellations
You can cancel an order for a full refund any time before it ships. Email us as soon as possible; once an order has shipped, it can be returned under this policy instead.
Contact
Comfy Warm
30 N Gould St, Sheridan, WY 82801, United States
Email: support@comfywarm.com
Phone: +1 307-533-2334
Please do not send returns to this address. Use the prepaid label we email you.